Privacy Policy

This Privacy Policy explains how Win Casino may collect, use, store and protect information when you visit the website, create an account or use our services. It also explains your privacy choices and how to request access to, correction or deletion of your personal information.

Win Casino operates under a licence issued by the Autonomous Island of Anjouan, Union of Comoros, licence number ALSI-202408020-FI1, held by Just Gaming Solutions Limitada.

Information we may collect

Win Casino collects information that is reasonably needed to provide and manage an online gaming account, support players, maintain website security and meet applicable legal and regulatory obligations. The information collected may vary depending on how you use the website, the services you access and the choices you make.

Account and contact information

When you register or communicate with us, we may handle details such as your name, date of birth, residential information, contact details, account login information, preferences and records of communications. This information helps us create and administer your account, respond to enquiries, provide important service messages and keep account records accurate.

Identity and verification information

To help confirm identity, age and eligibility, we may request verification information or documents. These may include information from identity documents, proof of address, information about your source of funds where relevant, and other details needed for account security or compliance checks. Verification information may also be used to help prevent impersonation, fraud, money laundering and other prohibited activity.

Payment and transaction information

We may handle records relating to deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment providers may process payment details on our behalf. We may receive information needed to confirm a payment or manage a transaction, but payment information may be handled directly by the relevant payment service under its own privacy terms.

Technical, device and usage information

When you use the website, technical information may be collected, including your IP address, browser type, device type, operating system, general location information, pages viewed, access times, referring pages and interactions with website features. This information helps us operate the website, identify technical problems, understand how services are used and protect accounts and systems.

Cookies and similar technologies

Win Casino may use cookies and similar technologies to remember preferences, keep parts of the website working, support account functions, improve performance, understand website usage and help protect against suspicious activity. Some cookies may be placed by service providers that support website operations or analytics. You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect how some website features operate.

How we use information

Personal information is used for purposes connected with providing a secure and functional casino service. Depending on the circumstances, we may use information to:

Create, verify, maintain and administer your account.
Provide gaming, payment, customer support and other requested services.
Process deposits, withdrawals and other account transactions.
Complete identity, age, security, anti-fraud and financial crime checks.
Monitor activity for unusual, prohibited or potentially harmful behaviour.
Meet legal, regulatory, tax, accounting and responsible gambling obligations.
Communicate with you about your account, transactions, security and service updates.
Respond to questions, complaints, requests and technical support issues.
Improve the website, its content, functionality, security and user experience.
Send marketing communications where permitted and where you have provided the required permission or otherwise have a lawful basis to receive them.

We aim to use information only where it is relevant to these purposes or where another legitimate reason permits its use. We may combine information collected from your account, your use of the website and service providers where this is necessary for security, support, administration or compliance.

Sharing information

Information may be shared with service providers that help operate the website and provide services such as identity verification, payment processing, customer support, technology, hosting, security, analytics and communications. These providers should use information only as needed to provide their services or meet their obligations.

Information may also be disclosed where reasonably necessary to prevent fraud or harm, protect our rights and systems, investigate suspected misuse, resolve disputes, comply with a lawful request or meet applicable obligations. We do not describe these disclosures as permission for unrelated use of your information.

Security, storage and retention

We take reasonable steps designed to protect personal information from unauthorised access, alteration, disclosure, loss and misuse. Security measures may include access controls, authentication procedures, monitoring, secure connections and restrictions on who can view information. No online service or method of transmission can be guaranteed to be completely secure, so players should also protect their passwords, devices and account access details.

Personal information may be stored or processed by us or by service providers in Australia or other locations, depending on the systems and services used to operate the website. Where information is handled by a third party, appropriate arrangements are intended to support secure and appropriate handling.

We keep personal information for as long as it is reasonably needed for the purposes described in this policy, including account administration, dispute handling, security and service improvement. Some records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Children and account eligibility

The website is intended for people who are legally permitted to access and use online gambling services. We may use age and identity information to help confirm eligibility. If you believe information has been submitted by someone who is not eligible to use the service, contact us so the matter can be reviewed.

Your privacy rights and requests

Depending on your circumstances and applicable privacy requirements, you may have rights to request access to personal information we hold about you, ask for inaccurate or incomplete information to be corrected, request deletion of information, and withdraw consent to marketing communications. You may also ask questions about how your information is used or object to certain types of processing where the law allows.

How to exercise your rights

To make a privacy or data request, contact support@win-casino.best. Please explain the request clearly and include enough information for us to identify the relevant account or records. We may need to verify your identity before providing information or making changes, particularly where a request involves account access, identity documents or payment records.

Access: ask for a copy or explanation of personal information we hold about you, subject to applicable exceptions.
Correction: tell us which information is inaccurate, outdated or incomplete and provide the correct details where appropriate.
Deletion: ask us to delete personal information where it is no longer required or where deletion is otherwise available under applicable requirements.
Marketing consent: withdraw consent to marketing communications by contacting support@win-casino.best or using an unsubscribe option included in a marketing message.

A request to delete information may not apply to records that we are required to retain, information needed to establish or defend legal claims, or information necessary for security, fraud prevention or other permitted purposes. Closing an account does not automatically erase all records. We will explain any relevant limitation where we cannot fulfil a request in full.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, privacy practices or applicable requirements. The current version will be made available on this page. We encourage players to review it periodically. If a change is significant, we may provide notice through the website or another suitable channel.